Order Management Specialist

Job Description & Requirements

Overview:

Join a fast-growing outdoor gear company as our Order Management Specialist! Zenbivy is seeking a reliable, experienced customer support expert to manage orders and enhance the customer experience. This role offers the perfect blend of autonomy and impact for someone who values work-life balance while staying professionally engaged. If you enjoy the satisfaction of clearing out an inbox, love creating efficient systems and delivering an exceptional customer experience, we want to meet you!

Key Responsibilities:

• Be the primary liaison between our customer base and warehouse operations
• Proactively monitor order status and identify potential fulfillment issues before they impact customers
• Manage carrier claims and resolve delivery issues
• Negotiate solutions with customers to resolve issues effectively while upholding company policies
• Process refunds and assist customers with exchange orders
• Implement and optimize new order management processes to improve efficiency

Qualifications:

• Self-directed, detail-oriented, reliable, and proactive
• Strong attention to detail and commitment to operational excellence
• Experience with Shopify e-commerce order management
• Outstanding communication skills, both through written email and over the phone
• Proven experience in a customer support role managing multiple email tickets
• The ability to quickly learn and accurately implement new processes

Preferred Qualifications:

• Experience with Zendesk is major plus
• Genuine enthusiasm and interest in backpacking/camping to authentically connect with our team and customers

What Makes This Role Awesome:

• Work-life balance: The ability to work from anywhere you can get solid wifi connection!
• Industry perks: Access to outdoor industry purchase programs and Zenbivy gear discounts
• Growth potential: Opportunities to shape processes in a growing company
• Real impact: Direct influence on company operations and customer satisfaction

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Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We’re excited to hear from you!

Zenbivy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

About Zenbivy

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Sleep in a bed, not a bag. Zenbivy was founded with a clear mission to create the most comfortable outdoor bedding the world has ever seen. Whether you like to sleep on your back, side, or stomach, whether you toss and turn or sleep like a rock, we believe a sleeping bag should conform to your sleeping habits rather than you having to conform to its limitations.

Our patented 2-piece sleeping bag design lets you sleep in any position, free from drafts and constriction, in the widest range of temperatures. A Zenbivy bed is not a mummy bag or a backpacking quilt—it's a bed that's built just like your bed at home with a sheet below you, a quilt above, and a headboard for your pillow.