Customer Service & Brand Support Associate

Job Description & Requirements

Customer Service & Brand Support Associate
Location: Beaverton, OR (On-site, Monday–Friday, 7:00 AM to 4:00 PM)
Employment Type: Full-time
Salary: $45,000 annually

About Us:
Six Moon Designs is a small but passionate ultralight gear company based in Beaverton, Oregon. Since 2002, we've been designing lightweight, innovative gear to help people travel farther and lighter on trail. We’re hikers, tinkerers, and storytellers—and we’re looking for someone who shares our love of the outdoors and desire to help others experience it.

Position Overview:
We’re seeking a friendly, detail-oriented, and highly organized individual to take on our Customer Service & Brand Support role. You’ll be the main point of contact for our customers and help shape the voice of Six Moon Designs through social media, newsletters, and ambassador engagement. This role blends customer service with creative brand communication and is ideal for someone who is comfortable balancing structure with storytelling.

Compensation & Benefits Summary
At Six Moon Designs, we believe in taking care of our team so they can focus on what they do best. Our total compensation package includes:

• Annual Salary: $45,000
• Paid Time Off: 15 days PTO + paid holidays
• Health Insurance: 100% employer-paid medical coverage for employees
• Retirement: 3% company match through a Simple IRA (after 90 days)
• Additional Perks:
  • Occasional travel to trail events like PCT Trail Days
  • Work with a small, passionate team of outdoor gear nerds
  • Access to our full line of gear and first looks at upcoming products

Key Responsibilities

Daily:

• Respond promptly and professionally to customer emails and phone calls
• Manage the customer inbox (returns, repairs, inquiries)
• Engage with customers on social media via DMs, comments, and stories
• Welcome and assist walk-in customers with pack fittings and product info
• Coordinate returns using Redo
• Check and distribute company mail

Weekly:

• Create and send the Thursday newsletter (product features, blog posts, etc.)
• Attend weekly check-in meetings with our marketing and eCommerce teams
• Collaborate with the warehouse team to resolve shipping/order questions

Monthly / As-Needed:

• Coordinate with ambassadors and ensure content deliverables
• Post content to the blog and upload ambassador profiles
• Assist with minor product repairs and coordinate shipping of loaner gear
• Attend occasional events or trade shows (e.g., PCT Trail Days)
• Help with content creation or product photography if applicable

What We’re Looking For

• Strong written and verbal communication skills
• A proactive, solution-oriented mindset
• Comfortable speaking with customers both in person and over the phone
• Ability to stay organized and juggle multiple projects
• Experience with Shopify, Klaviyo, or similar tools is a plus
• Familiarity with ultralight backpacking gear or the outdoor community is a big plus

Bonus Points For:

• Social media or content creation experience
• Basic photo or video editing skills
• Sewing or gear repair knowledge
• Experience in customer service or outdoor retail
• Affiliate or influencer program coordination

About Six Moon Designs

View Profile

Founded in 2002 Six Moon Designs is a leader in the Ultralight Backpacking world. Our main product line includes Packs, Tarps and Tents, with a philosophy of well-made and affordable gear. Six Moon Designs is a business that believes in supporting our valued customers as well as the outdoor environment that we all enjoy spending time in. We support organizations such as Appalachian Trail Conservancy, Pacific Crest Trail Association, Continental Divide Trail Coalition, American Long-Distance Hikers Association West and others. We sell direct to consumers through our website as well as our domestic and international dealer network.

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