This is a work from home / remote position. Must have strong oral and written communication skills as well as intermediate Microsoft Excel skills.
About Orchid
Orchid LLC has been in operation for 10 years providing compliance services, software, and payment processing. Our mission is to assist federally licensed businesses comply with US and State regulations while fostering responsible growth.
About the Team
Our team is located throughout the United States though the majority of our resources are located in Connecticut and Massachusetts. Our business is headquartered in West Hartford, Connecticut.
About the Role - Operations & Communications Assistant
This is a multi-functional role that includes various operational and administrative duties supporting all departments of the organization. Details are provided below.
Compensation
- Part Time / Full Time Rate - $18 - $20 hr
- Salary option will be considered
- Full and competitive health benefits
- Retirement program match eligibility
- Three weeks vacation + holidays
- Flexible, remote work location and time
- Laptop, phone, internet and office supplies are paid for
Detailed Responsibilities
Administrative Tasks
- Answering the company telephone
- Managing the website chat feature and coordinating responses with the organization
- Managing travel reservations and assisting with events
Marketing
- Entering new customers, leads and opportunities into our CRM system
- Cleansing CRM data to ensure that it remains clean
- Running CRM reports and sending them to the team
- Researching email address to add to our contact lists
Technology
- Documenting and proofing support manuals
- Assisting the development, support and implementation team with light duties
Bookkeeping & Accounting Tasks
- Adding customer 'projects' to our accounting system
- Sending invoices to clients
- Sending follow-up payment requests to clients
- Reconciling expenses
- Configuring monthly reports and sending them to the team
- Running the bi-weekly payroll
Human Resource Tasks
- Pre-review of resume submissions
- Scheduling performance reviews
- Responding to state requests
- Consolidating or authoring basic company policies (e.g., expense rules)
- Maintaining employment files
- Managing employee PTO
Important Traits
- Very strong attention to accuracy and detail
- Technologically proficient with: Word, Excel, PowerPoint
- Trustworthy with a service orientation
Prior Experience
- 1 - 10 years of professional experience
- Firearms industry experience not required but helpful
Education
- Associates or higher (Preferred but not required)
Technology Experience
- Microsoft Outlook, Excel and Word
- File sharing systems such as SharePoint, Zoho WorkDrive or similar