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Statistics for Social Media Customer Service

Posted: January 14, 2017
Social Media Custom Service Statistics and Trends [Infographic] | Social Media TodaySocial media is a place for businesses to promote their products to customers. With the influx in businesses on social media, there has also been a jump in providing customer service via social media. By learning these social media customer service stats and trends, businesses can provide the best possible customer service.
Masroor Ahmed, writer for Social Media Today, shares trends for social media customer service.

Social Media Customer Service Statistics and Trends

Now more than ever, customers are channeling their issues through social media. Just to show you how high the stakes are, here are some key stats related to social customer service
  • 1 in 3 social media users prefer social media customer care services to telephone or email
  • An estimated 67% of consumers now use social media networks like Twitter and Facebook to seek resolution for issues
  • Customers spend 20-40% more with companies engage and respond to customers via social media
  • Nearly 70% of consumers have said that they have used social media for issues to do with customer service on at least one occasion
To further underline the important of social customer service, this infographic by GO-Globe highlights some key stats and trends that marketers need to be aware of. Read the entire article Social Media Customer Service Statistics and Trends on Social Media Today.