Phrases to Stop Using in Client Emails
Posted: September 27, 2016
Sending emails to clients is an everyday occurrence. Conveying the information you want them to receive, and making sure it's interpreted correctly can be more difficult than you think. Certain phrases should be avoided when sending emails to a client, in order to communicate effectively.
Karla Cook, writer for Hubspot, shares what phrases to avoid in client emails.
Think your email skills are strong? Think again. As it turns out, we all overestimate our ability communicate effectively over email.
In a study published in the Journal Of Personality And Social Psychology, email writers thought readers would correctly identify the tone of their emails about 78% of the time. In reality? Only 56% of emails were interpreted accurately.
That means when you send an email off to a client, there's a pretty good chance they won't fully grasp your intended meaning.
So how can you proof your emails to avoid problematic misunderstandings with your clients? Start by cutting the fat. The following commonly used phrases are unnecessary, cliché, and easy to misinterpret. Eliminate them from your email repertoire to take your client communications to the next level.
10 Common Phrases to Stop Using in Client Emails
1) "Sorry to bother you"
You might say this when you want to sound polite and considerate of your client's busy schedule, but opening an email with an apology immediately undermines your credibility.
It's in your client's best interest to cooperate with the agency or freelancer they hired, so there's no need to apologize for sending them a legitimate business email that helps advance their project.
Read the entire article 10 Common Phrases You Should Stop Using in Client Emails Immediately on Hubspot.