Missed Deadlines Don't Have to End Client Relationships

Posted: May 12, 2016

Missing a deadline for a client can be disastrous if it's not handled properly. Missed deadlines often destroy the trust your clients has in you. These steps can go a long way toward regaining that trust, and keeping your client. Jami Oetting, writer for Hubspot, shares how to save the relationship with a client when a deadline is missed.

How to Save a Client Relationship When You Miss a Deadline

Does your agency have a punctuality problem? Missing deadlines is about more than a simple failure to deliver at a specific date and time. For an agency, it's much more serious to keep a client waiting. Trust -- the key to any agency-client relationship -- is built on the agency doing what it says it can and will do. It's earned through each small interaction.  If you miss a deadline, it's easy for all the trust you've earned to be quickly disregarded. Clients will begin to doubt if those future results you promised will actually materialize. If you want to minimize the damage caused by missed deadlines, follow these key steps:

5 Steps to Take When You Miss a Client Deadline 

1) Alert the Client Once you realize that you’re never going to make that Friday end-of-day deadline, you should discuss it with the client as soon as possible.   Read the entire article How to Save a Client Relationship When You Miss a Deadline on Hubspot.