How to Respond to Negative Comments

Posted: October 21, 2014

Negativity is all around us in today's world. One of the main places for negativity is online, specifically on social media. When the time comes to respond to a negative comment on social media, here's how to handle it.

Wendy Baird, writer for Social Media Today, shares how to handle negative comments.

7 Tips for Responding to Negative Comments on Social Media

As a small business owner or consultant, you're busy, and each day, more and more demands are made on your time. Your company made the dive into social media, and now you have a negative discussion on Facebook or some suspect comments on your blog. Now you're thinking, "is it worth it?" "why did we ever start doing social media in the first place?" Well, it's because you also want to reach more people, be known as a thought leader, and more than that, have an engaged audience. The truth is, the positive results of social media really do outweigh the bad, but what happens if you've got that "one bad apple" among lots of healthy, positive engagement? Negative comments can do some good. How? If you are called out on something, chances are there may be some truth to the matter. Don't you want to know if a customer has a complaint or disagreement. Even if it's an opinion only, you are given an opportunity to address it. Read the entire article 7 Tips for Responding to Negative Comments on Social Media on Social Media Today.