Build Good Rapport with Anyone
Posted: October 03, 2017
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Contrary to long-standing belief, building a good rapport isn't just a skill that salespeople need. Everyone, no matter what you do or what industry you're in, has to be able to make a connection to have successful relationships with customers. Learning to use these tips to enhance your rapport building skills can help you relate to anyone you deal with.
Dan Tyre, contributor to HubSpot, provides some great tips to build rapport.
One of my guiding principles is that every business is a people business. It doesn’t matter what your industry is or what you do -- if you are not relating to the people you deal with, talk to, manage, or lead, your career will be a long, hard slog. That’s why building rapport is essential, especially when you’re forging a relationship and selling over the phone.
Rapport is the first step to earning confidence and trust, and it lets the prospect know you're not running the typical conversation between a pushy salesperson and browbeaten prospect. Here are six tried-and-true tips I use to build rapport.
Rapport Building Tips
- Research prospects on LinkedIn
- Understand your prospect's persona
Read the entire article,
How to Build Rapport With Just About Anyone, on HubSpot.