What Makes Good Customer Service

Posted: December 23, 2014

A person's experience with customer service can determine whether they'll remain a customer or take their business elsewhere. Knowing the right way (and the wrong way) to handle people is key. These great tips can help anyone deliver great customer service. Len Markidan, writer for Hubspot, shares tips on what makes excellent customer service.

5 Surprising Studies on What People Consider Good Customer Service

In theory, the “tricks” to delivering awesome customer service are pretty straightforward:

• Empathy
• Appreciation
• Helpfulness

Seems pretty easy, right? Just develop these three skills, and you'll be set. Sure, you can tune these by mastering the “thank you,” or by understanding how things like tone and word choice make a difference in support. But in practice, delighting customers isn't so straightforward -- what actually works doesn’t always reflect what most of us would assume. There are quite a few counterintuitive truths that can make or break how your customers feel about your service. Below are five surprising data points on what people really expect out of "good" customer service. Read the entire article 5 Surprising Studies on What People Consider Good Customer Service on Hubspot.