Seven Elements of First Class Customer Service Part Two – Dave Oakes Webinar

Join previous POMA webinar series presenter, and 2014 POMA Business Conference speaker, Dave Oakes for a webinar specifically geared toward giving you the tools necessary to provide the best possible customer service even when dealing with angry customers.

Learn 5 steps to become an “active” listener by using all THREE ears.

Learn how to say NO without making people mad.

Finally, learn nine suggestions on how to build customer loyalty.

Dave started Dave Oakes Seminars in 1996 and does presentations nationally for over 100 groups per year.

He is recognized as an expert on some of the most popular business topics, such as presentation skills, time management, and team building.

When faced with a challenging responsibility, Dave can provide the skills needed to be a true leader.

His polished professional style draws the audience into the learning process from the beginning. During presentations, he helps participants find solutions to real-world organizational concerns.

Webinar fee:

  • Sign up for one webinar for $199
  • Sign up for 2-3 webinars for $184 each
  • Sign up for 4-6 webinars for $169 each

The fee pays for one webinar line. Have as many other people participate as you like for no additional cost. The total of those attending must be submitted 5 days in advance of the webinar.

Sign up by going to and go to Dave Oakes’ Store. Scroll to the bottom where it says “Seminar deposits and payments.” Very easy. 10 days before the webinar you will receive the access code to participate.